FAQs

1.. How can I pay for my order?

credit and debit cards, PayPal, BrdPay as payment method , Transfer and Direct payment in Bank.

 

2. Can I track my order?

 

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

 

3. Can I return an item?

Please visit our Returns & Exchanges page for more information.

In 7 business days we make changes and returns only in case the piece received is damaged by manufacturing defect or in poor condition by handling parcels. and if doesnot like products in 30 days, if the product is in the same condition when you received it. (Outside of Mexico, no returns apply)

 

4.. How long will my order take to be delivered?

 

Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 3 to 5 business days.

 

How do shipments work? Any shipment is completely free of charge insured throughout the Mexican Republic. Outside of Mexico, shipping has a minimal cost. All shipping is made from Mexico and all special purchases come directly from the factory.

5.Do I need an account and what are the benefits?

 

It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.

6.What is wholesale?

It is for our customers who have jewelry stores, boutique, independent sellers, all you have to do is register in our store as a wholesaler and make your online quote. https://brdarte.com/login Brd Arte, we take you as a customer of wholesaler  and in the end we will send you a special price by Email.

If you refer to your customers and friends, you will receive an additional discount quota, (without any investment)

 

7.Special Orders (customized)?

In case of special order only for Wholesale in all stones and colors, with the condition of an advance of 30% and the rest before delivery in a maximum time of 45 to 60 Days, the shipping and the tax, depends on the policies of Your country and Customs. Safe and trustworthy, Your money is safe in our hands. We culminate with everything mentioned above. Your satisfaction is our commitment.

8. wholesale account for wholesale customers

 

STEP 1. Go to www.brdarte.com and choose your country, then click on create an account

STEP 2. The registration form will appear, choose your user type as Wholesaler.

Step 3. Review Privacy Policy, Click the check box, then click Create.

Step 4. After a while, you may receive an Email for user validation. Click on the link to verify your    email.

Step 5. Brdarte homepage will open, click on login.

Step 6. Choose your user type, enter the email id and password, then click on login.

Step 7. Your profile page will appear, click among Rings, Earrings, Pendants, Necklaces, Bracelets and    Chains or click All to view everything.

Step 8. From the product details page, click on the products, select the quantity then click Add to Cart to add the products to your shopping cart.

Step 9. Click My Cart on the upper-right corner of the page to review the items in your Shopping Cart.

 

Step 10. Click Checkout after you've reviewed the items in your Shopping Cart.

 

Step 11. Review billing details, Click ship to different address to enter a new address then click continue.

 

Step 12 Click on place the order.

 

Step13. After placing order, you will receive an order invoice in your email id for future reference.