TERMS AND CONDITIONS

This website is owned and operated by BRD ARTE SA DE CV (henceforth referred as "Brdarte" or "Brdarte jewelry" or "we" or "us" or "our" ," brdarte.com" or "brd" having its registered office at Calle Colima 206-507, Colonia Roma Norte, Benito Delegation Juárez, Postal Code 06700, Mexico.

In using the services provided by our website brdarte.com you are deemed to have accepted the terms and conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website.

Brdarte jewelry reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights including copyright, on this website, are owned by Brdarte jewelry. Any use of this website or its contents, including copying or storing it in whole or part without the permission of Brdarte jewelry is prohibited.

If you have any queries about these terms and conditions or any complaints or suggestions regarding our website, please feel free to write to info@brdarte.com

 

Pricing And Payment

For orders being shipped within Mexico, the payment can only be accepted in Mex $ ( Mexican Peso). Prices will be Mex $ and are inclusive of IVA, as applicable.

In case of international credit cards being used for domestic orders, the transaction amount will be converted to Mex $ ( Mexican Peso) before the payment is accepted. Currency conversion charges may apply according to your credit card policy.

International Orders: Payments for International Orders are accepted through PayPal gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside Mexico, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.

For shipments being sent outside Mexico, Prices will include all the applicable taxes in Mexico and the shipping and handling charges.

NOTE: Any other import duties or charges levied in the destination country of the shipment has to be borne by the recipient of the order. No returns/exchange/refund applicable for international orders

 

Delivery Schedule

We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party.

Tentative delivery date will be given along with the order confirmation email. Alternatively, registered customers can track their order by clicking Track order and find the order status.

 

Shipping Policy

Domestic Order: We provide free shipping within Mexico.

International Order: The shipping charges apply for international destinations (excluding USA). we charge $99. All products/consignments are dispatched on “Delivery Duty Unpaid” (DDU) basis.

Any other import duties or charges levied in the destination country of the shipment has to be borne by the recipient of the order.

Note: Currently, for the US, we charge 35 dollars for the shipping costs for the order below 100 dollar value, and for order above 100 dollars shipping is free.

Custom Clearance: All shipments of Jewellery exported from Mexico need to be cleared by the Mexico Customs office. Products along with their complete documentation are filed with the authorized officer of the Mexico Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in Open/ Tampered condition. You will find the package sealed with a label saying Opened for Customs.

 

Track Order

All registered customers have the option to track their orders by clicking on Track order.

Time To Deliver

Domestic Orders: The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order (& USA order) is delivered within 5-7 working days of you placing the order.

International Orders: You will receive your order within 2-3 weeks after the confirmation of the order. An email confirmation will be sent to you, once your product is dispatched from our warehouse. Our logistic partner will get in touch with you once your product reaches the destination.

Transit InsuranceAll goods will be fully insured by Brdarte until they reach you, so your purchase is 100% safe.

 

Your Obligations

a) You have to provide true, accurate, current, and complete information about yourself while registration on www.brdarte.com.

b) You should maintain and promptly update registration data to keep it true, accurate, current and complete. If you provide any information that is false, inaccurate, incomplete or not current or if Brdarte has reasonable grounds to suspect that such information is false, inaccurate, incomplete, not current or not in accordance with this user agreement, we have the right to refuse to provide you with access to our website.

c) In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by Brdarte for re-delivery shall be claimed from you and you shall bear such expenses.

d) You will provide authentic and true information in all instances where such information is requested of you. Brdarte reserves the right to confirm and validate the information and other details provided by you at any point of time. Further, Brdarte also reserves the right to ask for additional information for accepting orders or before making a delivery in certain cases. If upon confirmation, your details are found to be false (partially or completely), Brdarte has the right in its sole discretion to reject the registration and debar you from using the services of  www.brdarte.com without prior intimation whatsoever.

e) You confirm that the address at which delivery of the product(s), ordered by you, is to be made is correct and proper in all aspects.

f) Before placing an order you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation to offer included in the item's description.

g) If there is any delay in the delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, then you shall not hold Brdarte liable for such delay in the delivery of the product.

 

Restriction

Brdarte reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. Brdarte reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit.

 

Cancellation By Brdarte

There may be certain orders that Brdarte cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Brdarte identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

 

Cancellation By Customer

Once an order is placed, it can only be canceled within 24 hours of placing the order. Registered customer can always check the status of their order from Track order available at www.brdarte.com. Once the cancellation request is received, we will initiate the process of refunding the amount to your account 

For any assistance customer can write to us: info@brdarte.com

 

Return Policy

Brdarte jewelry is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

7- days Return Policy for Domestic orders only:

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Return Charges:

Domestic Order: Our courier partner will collect the order from provided address (within Mexico). Customer need to pay the shipping charges to return the product.

NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product by writing to us on info@brdarte.com . For the refund on the returned defective product please check the section on Refund below.

How to Initiate the Refund Process?

1. Customers should write to info@brdarte.com within 7 days from the receipt of product.
2. Customers should not return the product before receiving a confirmation mail from us about the same.
3. All the products must be returned in their original condition, unaltered and unused. 
4. Provide the invoice into the package for return process. Without the above, returns will not be processed.
5. Customer has to return the jewelry product in its original package with the box with the tag. Without compliance of the above, returns will not be accepted by our shipping agent.

NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

Refund:

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made.

The amount will be refunded within 7-15 working days from the receipt of returned product(s) at our warehouse.

Domestic Order:

In case of domestic order (where the product is shipped within Mexico) 100% refund will be made.

The amount will be refunded within 7-15 working days from the receipt of the returned product(s) at our warehouse.

International Order:

For international orders, currently we do not provide for refund policy. Although, Brdarte jewelry will refund the amount to the customer only under following two circumstances and at the sole discretion of Brdarte jewelry:

1. We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will charge you for shipment (to and fro).

2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer's unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by us like shipment expenses both to and fro, customs paid and any other charges.

 

Privacy Policy

We understand that your privacy is important to you and we respect that. We ensure you that Brdarte maintains complete confidentiality of the details that you have shared with us and will not share it with any third party.

We may ask for certain details such as name; date of birth; e-mail address; residential address; contact number etc for registration purposes or for giving feedback, contests, newsletters and placing an order. At any point in time, you can unsubscribe to our newsletters or any other information which you may receive from Brdarte.

Also, for enhanced security, Brdarte does not accept any financial information on its servers. All information entered by the customer is directly received through our payment gateway and are transmitted to their respective bank's servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer).

The payments on our website are processed by a third party who has signed a non-disclosure agreement with us and therefore, are not allowed to share any personal information of the customers.

 

Fraudulent Transactions

Brdarte reserves the right to recover the cost of goods, collection charges, damages caused to Brdarte and legal expenses from persons using the site fraudulently. Brdarte reserves the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

 

Disclaimer

All products and the information displayed on www.brdarte.com constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered. Dispatch of product(s) ordered, may or may not happen at the same time. In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be an offer to us and we reserve the right to either accept or reject the balance offer.

No act or omission of Brdarte prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter.

We have made every effort to display the colors and sizes of our products that appear on our website as accurately as possible. However, as the actual colors you see will depend on your monitor. We cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery. Packaging of the product may vary from that displayed on the website.

 

Modification Of Terms And Conditions Of Service

Brdarte reserves the right at any time to modify the terms and conditions of this user agreement without any prior notification to you. Subsequent to any such modification of the user agreement, we will inform you of the modifications in the user agreement through e-mail at the address provided by you while registration on our website. You can access the latest version of the user agreement at any given time on www.brdarte.com.You should regularly view the user agreement on www.brdarte.com. In the event the modified user agreement is not acceptable to you, you may undertake to discontinue using our service. However, if you continue to use our service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified terms and conditions and you undertake to abide by the modified user agreement.